Free Counseling and Advice Every Startup and Growing Business Needs To Succeed

Business counseling fees can be extremely expensive and not knowing where to turn for business advice can be a significant waste of valuable time. That is why there are 80 Business Information Centers (BICs) in the United States and over 1,100 Small Business Development Centers (SBDCs). Not only do they provide small business owners with free counseling, but they also have an extensive reference library of books, publications, and video tapes. Small Business Development centers and Business Information Centers help with start-up business planning or assist in expanding an existing business.

BICs are partnered with the Service Corps of Retired Executives (SCORE) to provide businesses with free business counseling. Retired business men and women volunteer their expertise and experience to assist with any issues that may be confronting your business. These men and women can also assist you in developing a customized business plan for your specific business needs. There are over 10,500 SCORE volunteers in 389 chapter locations who assist small businesses across the country. SCORE also provides an online counseling initiative for businesses. More information on this can be obtained at the SBA.gov website.

Business Information Centers are constantly adding new resources to serve the needs in their local business community. Some BICs, such as the Sacramento Business Information Centers, offer bookkeeping, tax planning, budgeting, business financing and loan information, developing business plans, legal information, management skills, and marketing techniques to name a few of the areas BICs specialize in. The majority of all major cities provide BICs.

The Small Business Development centers are a training resource which is a cooperative effort of the private sector, the educational community and federal, state and local governments. It is the Small Business Administration’s (SBA’s) largest resource partner and an initiative that enhances economic development by providing small businesses with management and technical assistance. There are more than 1,100 SBDC lead and service centers located around the country. To locate the nearest development center to you visit the following page created by the Small Business Administration (SBA): http://www.sba.gov/sbdc/sbdcnear.html.

Further information on SCORE can be found at SCORE.org. Their website contains more free information for businesses including a unique template gallery which gives businesses templates for business plans, cash flow projection reports, balance sheets, break even analysis reports, cash flow statements, competitive analysis reports, and more. You can also locate the nearest SCORE office via their website.

The SBDCs, SCORE, and the Women’s Business Center all fit into the SBA’s Office of Entrepreneurial Development.

Offshore Call Center Solutions

Offshore call center solutions offer value based customer services at reduced investments. Customer service plays a very significant role in the promotion of a business. Call centers are centralized part of a business and are dedicated for customer support. With the aid of revolutionary technological advancements, call centers are now relocated to cheaper destinations, as a part of business profit strategy. Offshore solutions can be defined as business solutions offered from a relocated point at a different country, especially an overseas country. Offshore call center solutions provide improved service at reduced capital expenditures. The difference in the economies also offers comparative advantage in the maintenance cost, which adds to the profit margin.

Offshore call center solutions provides qualitative services to the customers with qualified and experienced professionals. They provide solutions for product support from different geographical locations, in compliance with US federal and state laws. The local calls of customers to the toll free service numbers are routed to the offshore destinations through fiber optic cables at speed of light, offering vital services. The broad band revolution and copper back-up links offer crystal clear communications even through sub-sea cable systems.

Offshore call centers provide help desks to clarify customer queries on product information, technical details, installation support, product orders in multi languages on a 24 hour 365 day basis, which assists in the international marketing of the product. They maximize integrated customer care solutions with email support, web collaboration, and technical services. Offshore call centers also perform market intelligence surveys for product evaluation. Some offshore call centers offer telemarketing for product promotion. They help in sales with lead generation and closing the prospect.

Offshore call centers ensure personalized customer interactions through sophisticated data capture and data mining capabilities with the aid of multi-channel communication technology. The routine services of an offshore call center include real time shipping status, dealer location, order taking, travel booking, payment collection, secretarial assistance, lead qualification, directory inquiry, and technical support. The meticulously trained support professionals in an offshore call center deliver comprehensive solutions to various businesses such as IT, insurance, travel & hospitality, health care, pharmaceutical, banking, telecommunications, financial services industries etc, irrespective of cultural and language barriers.

Better Call Center Phone System for After Call Surveys

VirtualLogger, a company that provides call centers with quality monitoring and recording software and tools on an ASP or hosted basis, introduced their new VirtualLogger AgentPrescience PCS, which is a new after-call survey for call center phone systems that is cloud-based and designed to cut costs and speed up its installation process. This new system gets rid of all the hassling steps needed for instillation. This does so while obtaining all the required information the contact center needs. Most call survey system scan be expensive and slow to set up if the system requires integration with the contact centers call recording tools, says a contact center manager, which is why the arrival of VirtualLogger’s new system is so important.

The AgentPrescience PCS system records the call and sends the customer the after-call survey in one incorporated package. With the use of technology on speaker recognition, the program recognizes the agent handling the call. This new approach makes it more efficient with the systems installation process in many ways. This program takes out the need of data integration with telephone system and telephony computer integration. The control and settings used by the AgentPrescience PCS allows the call to go on without needing a CTI. This solution addresses quite a lot of related problems inside the call center phone system.

This call center phone system automatically matches the surveys to call recordings of the agent the customer talked to. With the AgentPrescience PCS system, all of the information, which would include the caller’s telephone number, the name of the representative, and number dialed, is recorded and sent to the data base. The new program uses recording that is cloud-based. The AgentPrescience PCS program recognizes the agent together with the DNIS, ANI and other needed information that is normally searched for, the program let’s searching for both the recordings and the surveys easier and faster. This is a great help for managers and quality control analyst when giving feedback to their agents.

Frost & Sullivan, which is a leading business consulting and research firm which offers market research, market analysis, and reports from a global panel of different industry experts, has recently released a market analysis on contact centers in Asia Pacific. The industry has made market revenue growing to $334.5 million dollars in 2010. The domestic order for contact centers is rising in markets like India, Indonesia, Philippines, China and Vietnam. This has caused a boost in the demand for small to medium business call centers that have less than fifty to one hundred seats.