Cisco Data Center Security: Taking the Next Step in Business Information Safety

As technology has advanced, information can be found everywhere as it travels fast and in various mediums. People manage a large majority of their personal data online. Companies must provide Internet conveniences which were not always a part of doing business. Every company has a web site, handles web transactions, stores large amounts of customer information, and relies on many forms of technology to operate successfully each day. With these business advances comes the increasing responsibility of meeting customer demands and keeping their trust. A secure data center is growing in importance as companies process larger amounts of information. Network hardware providers such as Cisco have recognized this growing need. Products are being continually updated to match the security requirements of these business systems.

The new technology age has also unearthed complications along with the many benefits people utilize through doing business online. Viruses are a threat to every desktop, server, and business computer system. They can take down the entire system in a matter of minutes causing loss of information as well as security breaches. Hackers are constantly trying to gain access into business systems to obtain personal customer information such as financial information. System obtrusions can result in customer identify theft or access to sensitive company information. Cisco data center security helps companies prevent attacks from viruses, firewall obtrusions, and other threats. Many offered products provide multiple features designed to reduce the chances of customer data being compromised.

How Has Cisco Enhanced Network Safety?

The business data center has become a prime objective for individuals who desire to gain or destroy sensitive information. Cisco has integrated many solutions to attempt reduce the risk of a system being attacked. The key is a more counteractive systems approach where threats are controlled, data loss is prevented, and compliance standards are easier to meet. Their solutions are designed to allow for faster deployment of data center technologies while at the same time not compromising threat detection or enforcement of company policies.

Many providers are improving their products to accomplish these same goals. Cisco has included full network visibility, easier policy management, and proactive protection methods. Their Security Intelligence Operations include a firewall, methods for preventing intruders, securing content, and central management of policies. To avoid information reaching the wrong hands when being passed between multiple sites, they have added what is called data leakage protection. Services assist in preventing loss over the Internet as well as protection of backup storage devices. Cisco data center security services also offer further protection of consumer credit card information. Designs are PCI compliant and solutions ensure all connections are secure.

Data security should be a goal of every company. Cisco has many products designed to increase the safety of every piece of data passing through a network. Of course, they are not the only provider stepping up to the challenges of innovative technology. Any company wanting to increase the reliability of their system should always weigh the advantages of each available component on the market. Data loss prevention, intrusion reduction, and policy enforcement must be deciding factors when selecting these components.

Not Every Vendor Can Be a Government Services Call Center

The Government Services Administration is responsible for providing product and service suppliers and manufacturers to federal agencies. Only certain call center vendors have been assessed and accepted by the Government Services Administration to join their state-of-the-art, high quality list of accepted vendors and service providers.

Services Customized to Your Agency A GSA call center understands each that each federal agency has different regulations to follow. All live operators meet these regulations: approved vendors strictly evaluate each live operator based on how well they follow the federal agency’s script and how professional and polite they are to the consumer. Only the best live operators make it through 40 hours of specialized training. Trained agents take the lead in business telephone support by answering calls in 3 rings or less, with only 3% of calls lost or missed. Working on behalf of a government agency means that operators are often called upon to do more than answer and forward calls.

General Information Center. Many citizens call government agencies for answers to routine information. Your vendor can help answer common federal agency questions on office hours, government applications, website information, visiting instructions, and more. GSA call center live operators can answer virtually any citizen questions you require and can also transfer callers to different departments or federal agencies.

Tip/Crisis Hotline Support. GSA-approved vendor employees often are called to serve as a federal agency telephone tip and crisis hotline. GSA live operators receive leads on criminal investigation, antitrust violations, emergency and accident reporting, identity theft, disease control, and more. GSA live operators protect caller privacy; all caller information remains as anonymous as your agency requests.

Citizen Poll and Survey Center. Government Service Administration call center live operators conduct citizen satisfaction surveys, assessment surveys, questionnaires, and more. Your call center then sends the collected data directly to your agency or the third party analyst of your choice.

Multi-lingual Support for the Public. GSA approved vendors go above and beyond the call of duty to provide fluent, multi-lingual support for your agency. Live operators have a comprehensive grasp of English and Spanish languages, writing and speaking both with exceptional speed and skill. Well-spoken live operators seamlessly switch from language to language, speaking in friendly tones and voices. Most GSA call center employees are bilingual in English and Spanish, but additional language options are available by request.

Most federal agencies receive more calls from the public than government employees can handle. This is often slows customer service and is overwhelming for government employees. With the help of GSA approved call center services provider, government employees can focus on their workload while still providing great customer service to the public.

Offshore Call Center Solutions

Offshore call center solutions offer value based customer services at reduced investments. Customer service plays a very significant role in the promotion of a business. Call centers are centralized part of a business and are dedicated for customer support. With the aid of revolutionary technological advancements, call centers are now relocated to cheaper destinations, as a part of business profit strategy. Offshore solutions can be defined as business solutions offered from a relocated point at a different country, especially an overseas country. Offshore call center solutions provide improved service at reduced capital expenditures. The difference in the economies also offers comparative advantage in the maintenance cost, which adds to the profit margin.

Offshore call center solutions provides qualitative services to the customers with qualified and experienced professionals. They provide solutions for product support from different geographical locations, in compliance with US federal and state laws. The local calls of customers to the toll free service numbers are routed to the offshore destinations through fiber optic cables at speed of light, offering vital services. The broad band revolution and copper back-up links offer crystal clear communications even through sub-sea cable systems.

Offshore call centers provide help desks to clarify customer queries on product information, technical details, installation support, product orders in multi languages on a 24 hour 365 day basis, which assists in the international marketing of the product. They maximize integrated customer care solutions with email support, web collaboration, and technical services. Offshore call centers also perform market intelligence surveys for product evaluation. Some offshore call centers offer telemarketing for product promotion. They help in sales with lead generation and closing the prospect.

Offshore call centers ensure personalized customer interactions through sophisticated data capture and data mining capabilities with the aid of multi-channel communication technology. The routine services of an offshore call center include real time shipping status, dealer location, order taking, travel booking, payment collection, secretarial assistance, lead qualification, directory inquiry, and technical support. The meticulously trained support professionals in an offshore call center deliver comprehensive solutions to various businesses such as IT, insurance, travel & hospitality, health care, pharmaceutical, banking, telecommunications, financial services industries etc, irrespective of cultural and language barriers.