Should You Use a Hosted Call Center Solution? 4 Tips You Must Know

Nowadays, customer care has become an important element in determining the success of a business. In order to enhance the quality of customer service, it is time for you to consider getting your business a hosted call center solution. This particular system is meant to connect your customer service team to your customers so that your customer will be obtaining prompt support from time to time. There is no additional call center software and equipment involved. You just need to invest a lump sum of money on this particular solution and it will help to deliver exceptional customer support on your behalf.

Now, the key issue here is how great a hosted call center solution is for your business. Do you really need it? Here are some practical points you should consider.

• First of all, you need to ask yourself honestly whether your organization needs a business call center. Please bear in mind that the size of your organization is not the key determinant. It comes back to your business. Is your business growing rapidly? If the answer is yes, then this solution would be helpful to boost your sales. In order to keep your business running efficiently, you should get a customer support center to back up your sales team.

• Secondly, let’s take a look at your technical support team. Do you have a strong team? Are your technical team members competent? Seriously speaking, you will never have a strong customer service team if your technical side fails to provide good technical support. You can’t resolve your in-house call center issues if you don’t have experts in your organization. You are advised to get a hosted call center solution to manage all the problems for you. Don’t worry if your organization is too small and you don’t have technical staff. Having the particular solution is sufficient. You will be able to practice good customer care with this system.

• Thirdly, in order to invest in this system, you need to allocate some fund for it. Let’s work out the budget. For your information, you need to get ready a sum of money to pay for the upfront fee if you want to set up hosted call center. In addition, you need to pay for the monthly subscription fee too. You are advised to contact the service providers to find out the exact prices first. It is important to know your cost of investment before making any decision.

• It is not necessary for you to gather all your customer service officers at one place. In order to save cost during economy downturn, many companies allow their staff to work at home. It is not necessary for you to set your call center at one fixed place. By having this new system, your customer service officers can work independently from home. You can save a lot of money on renting an office space for your employees.

For big companies, if they have many offices located at different business locations, their staff can also work remotely using this new technology.

After going through the points mentioned above, I believe you will be able to make better decision now.

Has Your ‘Small Business Development Center’ Actually Helped You?

And especially, have they helped you learn effective, affordable and creative ways to market your business?

I’m curious because I often hear mixed reviews. These organizations are often branches of a govt agency and the leadership within the group (the directors, etc.) many times has no personal ‘hands on’ experience running a business. On the other hand, it seems that occasionally someone runs across an organization that has lucked out and has a great leader with tons of background.

I point this out because often ‘traditional’ books and consultants will tell you to reach out to your local Small Business Development Center and/or your local Chamber of Commerce. I confess, I love my local Chamber of Commerce (especially our lovely, vivacious and charming Executive Director) so I’m certainly not suggesting you overlook this resource. But I AM suggesting that you recognize that they are only a piece of the puzzle. It’s critical that you drill down into exactly they type of support and information you need and get that help from people who know exactly what you’re dealing with every day.

As much as it may kill you to step away from the business of running your business for a few hours, you must force yourself to make the time. I am NOT going to encourage you to get a mani/pedi or watch a movie during this break.

Instead, gather the training and education material you’ve been planning to read but haven’t made the time. Turn off the phone, put our your mental ‘do not disturb’ sign and dig in. Have a notebook with you and capture ideas that come to mind. It doesn’t mean you have to do them all today, it just means they are things to think about and you can execute on them when the time is right.

Or, use the time to connect with a fellow business owner…and DON’T waste the time with small talk. Prepare a list of 4-6 topics you want them to weigh in on. Maybe you need someone to brainstorm a new product or marketing idea. Maybe you are feeling frustrated or discouraged about another aspect of your business and need a new perspective. Make sure you stay on track and talk about the business issues you’re dealing with and get some objective input about the situation.

Owning a small business can be isolating and often you may feel like you’re out there all alone. Sometimes we all have to force ourselves to make planning and collaborating a part of our business, even when we feel like we don’t have the time.

Find What You Need at an Information Center

When we are in need of details or data, we turn to the web and begin our search for a one-stop information center. Depending on what exactly we’re looking for, these sites can contain different kinds of details.

For someone starting out with an idea for a business, finding a site that can offer guidance on how to be successful at such a venture would be invaluable. They can save so much time by being able to just stay at one site and find the information they need there instead of clicking on different sites all the time.

A website dedicated to helping someone with their business should include things like reviews on products or tools that are out there for businesses. They might include ideas and methods that have been around for a long time as well as new innovative approaches that are out there now. Having a chance to read through reviews and at the same on an information center will be a time saver.

There are many things that can be found at an information center, this might include the reviews on new products and services that have been tested and found to be worth passing on to readers that stop by. Again, being able to read about the experiences of others can guide you in what you purchase. Having the knowledge beforehand of what people have found to be good and bad about a product is a very useful thing.

In addition to readers providing input, some places may have guest bloggers who write about their opinions and experiences with different products, ideas, and services. Again, gathering more information on what you are considering is beneficial to the success of your venture. If the material is at your fingertips, all in one place, you will be able to make informed decisions quickly.

Information centers bring together all the details and data you may need, giving you quick and easy access. These places may also include links to relevant sites which will save you from having to wade through many sites to find what you need. They do the work for you and find sites they feel are tied up with what they are trying to do and present them in an organized manner. This assures about the sites that may be relevant according to what you are looking for.

Much time can be wasted surfing through site after site trying to find information that is relevant to you and your situation. If you can instead just find that one site that has all you need, organized, and well-presented, it will be a time saver. And often when it comes to business, time is money so the less time wasted on surfing through perhaps useless information, the better.

And as you are able to glean valuable data from users of the site, you in turn will be able to share your experiences and thoughts with others who visit the site. An information center can be a community of people who are helping and being helped in the best way possible.