Descriptions On The Call Center

The call center has developed from the ninth century, which was widely identified by the customers and business. This center has become a large business chain nowadays, which includes the hardware supplier, software developer, integrators, information consultation service providers, management department.

The first generation of the call center relied on the manual operation and had the high requirement on workers’ capacity. The simple function was implemented. It was used to handle the complaint and consultation from customers. The second generation had widely used the computer techniques, interactive voice response and ACD. But it needed the integration of hardware platform and software. It had the low ability to response customers’ needs; meanwhile, the cost was comparatively high and the update was not convenient. The third generation product was based on the voice board card. The development of computer telephony integration made the integration between communication technique and computer technique easy. The synchronism between the data and voice makes the call center flexible; however, it will be not stable when the many calls in. The IP technique is the key of the fourth generation of call center. The development of IP technique has combined the traditional business and the new value added service together. How to develop the next generation of the call center is a question for all the operators. I will list some important elements in the below part of the article.

First is the development of 3G technique. The 3G technique is applied in the after-sales service, and the video call center is also emerging. Second is the speech recognizing technology. Under the development of speech recognizing technology, the information recording and customers’ complaint can be handled automatically. This technique is able to shorten the communication time and improve the accuracy. Thirdly, the call center proves the customers to call in by different way, and it can manage these methods. The related integrated circuit is DSBT2-S-DC24V.

Reasons to Have a Data Center Disaster Recovery Plan

Fire damage, floods, hurricanes, earthquakes, or other destructive events can mean the end of thousands of important files. Losing a small amount of information due to a power outage can be an annoyance. Losing the data for an entire organization is a disaster.

Having a good data center disaster recovery plan in place can mean the difference between success and failure. That’s because safeguarding information is a data center’s number one job. If that information is lost for any reason, the data center has failed in its main objective. A disaster recovery plan is necessary for success.

Losing Data Costs Time and Money
Losing data to a disastrous event is not only an inconvenience, it costs money. That’s because recovering vital business information, if possible at all, can be time consuming and expensive.

Each day that passes between the data loss and the recovery of that data means lost business hours, less chance of successful recovery, and more expensive recovery. A successful disaster recovery plan can help save you money.

In addition, for some data centers, lost data can be time-sensitive. Waiting a week for that information can make it useless. Even waiting a day can be too long. That’s why it’s important to have a disaster recovery plan in place that allows you to recover data from the moment of the disaster.

How Important is Your Data?
If the data center is down, the rest of the business may not be able to function properly. In fact, some studies have shown that computer outages of more than ten days can cause permanent financial damage to a company. Within 5 years, half of those businesses have closed their doors.

Your information is vital to your business, and that’s why a data recovery plan is simply common sense. Recovery from a disaster needs to be straight-forward, and it can mean the difference between a short-term inconvenience and the end of your organization.

Implementing a Disaster Recovery Plan
The first step toward reducing the impact of a disaster is to obtain a disaster recovery planning guide and disaster recovery templates. After investing in these items, the strategy for recovery needs to be planned in detail. Having a vague idea of your recovery plan is not going to save you from data loss.

Like any precautionary measure, the upfront planning for disaster recovery can seem like a waste of valuable company time and resources. However, your organization will be grateful that it is prepared if disaster does strike.

A proper disaster recovery plan should also include an assessment of risk and the impact of a loss of information. This allows the company to prioritize data center operations, an important step in recovering business viability.

An additional integral component to any plan for business continuity should be rigorous and regular testing. Disaster recovery plans should be tested and reviewed on a regular basis. This ensures that the plan is ready for a true emergency situation.

Safeguard the Future Success of Your Organization
Problems with hardware or software often strike when usage is at its highest point. That usually means a very busy time for the organization. Peak usage times, while some of the most vulnerable, are also the last time you want your data center to have a crisis.

It is important not to be lulled into a false sense of security by the seeming reliability of your systems. Modern technology runs perfectly right up until the time it doesn’t. You don’t want that time to be the downfall of your business. Implement a disaster recovery plan, and safeguard both your data and the future success of your organization.

How to Put Your Business in Google Maps

Marketing is an important part of business. The broader audience you can reach the better. There is basically a number of ways to do so, but not all of them are as effective as you thought they would be. For both online and offline businesses, marketing is fairly a challenge and it all comes down to what is being delivered, to who it is being delivered and how it is delivered.

People have become more dependent on the internet to find what they need.This applies on almost anything : from products, services, information, people, everything and anything. This would pretty much include finding companies and what they offer. And through the internet, marketing has reached levels and market niche that seemed to be impossible years back.

Different search engines and websites have developed and are now applying different methods to better serve both entrepreneurs and customers. Different online applications have made these methods of marketing and searching a very effective way of attracting new clients and returning customers.

One of the best and free options available is Google Maps. There are more people searching for businesses online than anywhere else and through Google Maps your business will be able to reach millions of Google Maps users, quickly and for free, specifically with Local Business Center. So it’s important to make sure your business listing can be easily found on Google and Google Maps. With the use of Local Business Center, it is easy to create a great listing; all it takes is just a few minutes and it doesn’t cost a thing.

With Local Business Center, you can control your listing and speak for yourself. If you already have a website, your business probably already appears on Google, but even if it does, you should still claim your listing and check to make sure its details are accurate and thorough. Your improvements will start appearing as soon as you verify them through the Local Business Center.

By doing so you can be sure that your business is properly represented and at the same time extends to markets which used to be beyond your reach. This article will help you in broadening your marketing with the use of Google Maps.

First, go to google.com. Then key in the type of business you are under or would want to be classified in. Sample would be typing in carpet cleaning St. Marys Georgia. The Google Maps Listing for this search will come up. And you can see that there are several businesses under this type listed ranked from one to 10 for the first page. This is where your business information will appear after getting it listed in Google Maps.  Note that the Google Maps listing comes up on the first page, often as the #1 LOCAL listing in Google.  This is like getting on the first page of your local yellow pages, for free!

Getting started, you can either go to the search area of Google and key in local business center. Click on the link that appears for this. Or you could go directly to the URL space and type in http://www.google.com/localbusinesscenter.

You can sign in with your Google Account if you already have one. If you don’t have a Google Account yet, start by creating your personal Google Account. Once you have provided your email and password and logged in click on Add new listing or business. From here a form should be filled up with your basic business details as you would like them to appear in the listing.

Upon doing so the map on the left will zoom into your location as you type in your address. You can move the marker if you like if Google’s best guess isn’t quite spot-on or not exactly where you think it should be.

After filling in the location details make sure to fill in your main phone number. Google will contact you through this number for verification. If you have a website address, key it in with http:// at the beginning. Then you should write a business description that emphasizes what your business is all about making your business unique or better than your competitors. This is a means by which you could be distinguished from the others and easily be found through specific keywords. Details of what your company provides, where the service area is and where it is close to or any landmarks that they could take note of would be very could inputs for the description. Then click next. On the following step select the listing or category that you want to claim (make sure it’s the most similar to your business). When done, click on the category of your choice. You can also add another category if you think that it could be part of another.

If your business is not on the listing or doesn’t match any listings, click the Add Category button at the bottom to create a new listing. Note: In the list of close matches, if the business name on a given listing is wrong but the address is right, click the Claim Listing or Category button and Google Maps will use your preferred name. However, if the address is wrong and you can’t receive mail sent to that address, you will not be able to verify your claim. In that case, you should click Add Category at the bottom of the list to create a new listing for your business.

Next step, include your hours of operation and payment options. This information is useful for both repeat and potential customers. Then you should add more details to make your business stand out. You can also add relevant information that doesn’t fit anywhere else. Information such as delivery zone, house specialties, return policy, or anything else that you would like to share. In marketing, you would want to catch the attention of as many potential customers as you can.

You can also add an image to help your listings stand out in Google Maps search results. You can use snapshots, logos and images. If you have videos on YouTube, you can place them directly in your listing as well.

Finally, verify your listing, if possible do it by phone. If you have easy access to the phone number on your listing, choose phone verification. You can either choose to be called now or in 5 minutes. Google will call you, and once you enter a Personal Identification Number (PIN), your listing will be immediately verified. A Thank You notice will appear in the window

If you are not near the phone or have a voicemail system, you should choose postcard verification. Google will send you a card with a PIN for you to enter before mailing it back. But it will take a coupe of weeks to complete.

You’ve successfully completed your Google Maps listing.