Offshore Call Center Solutions

Offshore call center solutions offer value based customer services at reduced investments. Customer service plays a very significant role in the promotion of a business. Call centers are centralized part of a business and are dedicated for customer support. With the aid of revolutionary technological advancements, call centers are now relocated to cheaper destinations, as a part of business profit strategy. Offshore solutions can be defined as business solutions offered from a relocated point at a different country, especially an overseas country. Offshore call center solutions provide improved service at reduced capital expenditures. The difference in the economies also offers comparative advantage in the maintenance cost, which adds to the profit margin.

Offshore call center solutions provides qualitative services to the customers with qualified and experienced professionals. They provide solutions for product support from different geographical locations, in compliance with US federal and state laws. The local calls of customers to the toll free service numbers are routed to the offshore destinations through fiber optic cables at speed of light, offering vital services. The broad band revolution and copper back-up links offer crystal clear communications even through sub-sea cable systems.

Offshore call centers provide help desks to clarify customer queries on product information, technical details, installation support, product orders in multi languages on a 24 hour 365 day basis, which assists in the international marketing of the product. They maximize integrated customer care solutions with email support, web collaboration, and technical services. Offshore call centers also perform market intelligence surveys for product evaluation. Some offshore call centers offer telemarketing for product promotion. They help in sales with lead generation and closing the prospect.

Offshore call centers ensure personalized customer interactions through sophisticated data capture and data mining capabilities with the aid of multi-channel communication technology. The routine services of an offshore call center include real time shipping status, dealer location, order taking, travel booking, payment collection, secretarial assistance, lead qualification, directory inquiry, and technical support. The meticulously trained support professionals in an offshore call center deliver comprehensive solutions to various businesses such as IT, insurance, travel & hospitality, health care, pharmaceutical, banking, telecommunications, financial services industries etc, irrespective of cultural and language barriers.

Free Counseling and Advice Every Startup and Growing Business Needs To Succeed

Business counseling fees can be extremely expensive and not knowing where to turn for business advice can be a significant waste of valuable time. That is why there are 80 Business Information Centers (BICs) in the United States and over 1,100 Small Business Development Centers (SBDCs). Not only do they provide small business owners with free counseling, but they also have an extensive reference library of books, publications, and video tapes. Small Business Development centers and Business Information Centers help with start-up business planning or assist in expanding an existing business.

BICs are partnered with the Service Corps of Retired Executives (SCORE) to provide businesses with free business counseling. Retired business men and women volunteer their expertise and experience to assist with any issues that may be confronting your business. These men and women can also assist you in developing a customized business plan for your specific business needs. There are over 10,500 SCORE volunteers in 389 chapter locations who assist small businesses across the country. SCORE also provides an online counseling initiative for businesses. More information on this can be obtained at the SBA.gov website.

Business Information Centers are constantly adding new resources to serve the needs in their local business community. Some BICs, such as the Sacramento Business Information Centers, offer bookkeeping, tax planning, budgeting, business financing and loan information, developing business plans, legal information, management skills, and marketing techniques to name a few of the areas BICs specialize in. The majority of all major cities provide BICs.

The Small Business Development centers are a training resource which is a cooperative effort of the private sector, the educational community and federal, state and local governments. It is the Small Business Administration’s (SBA’s) largest resource partner and an initiative that enhances economic development by providing small businesses with management and technical assistance. There are more than 1,100 SBDC lead and service centers located around the country. To locate the nearest development center to you visit the following page created by the Small Business Administration (SBA): http://www.sba.gov/sbdc/sbdcnear.html.

Further information on SCORE can be found at SCORE.org. Their website contains more free information for businesses including a unique template gallery which gives businesses templates for business plans, cash flow projection reports, balance sheets, break even analysis reports, cash flow statements, competitive analysis reports, and more. You can also locate the nearest SCORE office via their website.

The SBDCs, SCORE, and the Women’s Business Center all fit into the SBA’s Office of Entrepreneurial Development.

How to Use Google’s Local Business Center to Get Found on the Web

Search Engine Optimization (SEO) is very important component to help your site rank well. It is a process that helps your website get found when their potential customers enter specific search terms. Put simply, SEO involves a blend of your site’s Meta Tags, Titles, and internal copy working together to boost your rankings in Google and other search engines.

There is also a supplemental way that your customers can find you. It’s via a valuable tool provided by Google. It is easy to implement… and it’s free. Yet, it’s underutilized. Google Local Business Center will allow you to list your company when it is combined with a city name.

Now, don’t depend on Google Local for search traffic. I want to stress that there is no replacement for a search-engine friendly website with well-written content, meta description tags, keywords, h1 tags, etc. But if you are marketing your business to a local audience, Google Local is an easy-to-set-up potential source of website traffic that complements your other SEO and SEM efforts.

The power of Google Local is that it lists its Local Map-based searches above the rest of the data. This means if you are using this service, your site can get seen before the number one listed site in the Google organic search results. Pretty powerful, eh?

Here are the steps to get your company set up in the Google Local Business Center:

1. Go to Google Local Business Center – you can find this by doing a search in Google.

2. Sign in to Google (or Create a Google Account if you don’t have one).

4. Click “Add New Business.”

5. Enter your business information including name, address, website URL, company description, and the categories that best describe your business.

6. Click “Next.”

7. If it shows your business is already on there, click “claim listing.”

8. If it’s not there, click “add listing.”

9. Then you can enter additional details such as hours or operation, photos, payment options, and videos.

10. Click submit.

11. At this point, you will need to verify you business by phone (don’t bother with the postcard option since it takes weeks to receive it!). Make sure you use a phone number that you can answer because as soon as you click “Finish,” a Google computer will call you to give you a PIN number.

12. Then, enter the Google PIN number in your account to verify your listing.

After you are verified, your info will appear on Google Maps. You can go back to the Local Business Center to edit your information or see how many people went to your listing (there are fantastic tracking graphs). You can even ask customers to go to your Local listing to add reviews – this is a powerful tool to show searchers that people like your company.

So, click over to the Google Local Business Center and list your business. It’s not much work for a lot of exposure. And by doing this, you’ll immediately put your company in front of 95% of your competitors.