Why You Should Try Small Business Development Centers

Development of a small business enterprise may sometimes prove difficult, especially if you have big ideas but no money to set up the venture. Sometimes, money is not even the problem, but organization of those ideas into profitable gains. This is where Small Business development Centers come in.

These are centers from which one can gain all the necessary information on the procedures, rules and regulations that govern the development of an enterprise. The centers are located in every state of the United states and it is very easy to trace them depending on where you live. Consultants at the centers offer counseling services to people who are just starting out or those who are already established but wish to expand their enterprises. These services are offered free of charge.

The Small Business Development Centers also facilitate practical seminars that help you see how you can convert mere ideas into income generating activities. It is through the seminars and web seminars that you can get all your frequently asked questions answered. You also get an update of all the current happenings in the enterprise sector.

The centers, in addition, offer training services on the basics of running an enterprise, including book-keeping and customer relations secrets. They will also show you how to make use of technology to make the most out of your enterprise. Furthermore, you can get a directory on which you can find contacts of other enterprises with which you can partner with for better results. Try out the centers and you will not regret your decision.

Has Your ‘Small Business Development Center’ Actually Helped You?

And especially, have they helped you learn effective, affordable and creative ways to market your business?

I’m curious because I often hear mixed reviews. These organizations are often branches of a govt agency and the leadership within the group (the directors, etc.) many times has no personal ‘hands on’ experience running a business. On the other hand, it seems that occasionally someone runs across an organization that has lucked out and has a great leader with tons of background.

I point this out because often ‘traditional’ books and consultants will tell you to reach out to your local Small Business Development Center and/or your local Chamber of Commerce. I confess, I love my local Chamber of Commerce (especially our lovely, vivacious and charming Executive Director) so I’m certainly not suggesting you overlook this resource. But I AM suggesting that you recognize that they are only a piece of the puzzle. It’s critical that you drill down into exactly they type of support and information you need and get that help from people who know exactly what you’re dealing with every day.

As much as it may kill you to step away from the business of running your business for a few hours, you must force yourself to make the time. I am NOT going to encourage you to get a mani/pedi or watch a movie during this break.

Instead, gather the training and education material you’ve been planning to read but haven’t made the time. Turn off the phone, put our your mental ‘do not disturb’ sign and dig in. Have a notebook with you and capture ideas that come to mind. It doesn’t mean you have to do them all today, it just means they are things to think about and you can execute on them when the time is right.

Or, use the time to connect with a fellow business owner…and DON’T waste the time with small talk. Prepare a list of 4-6 topics you want them to weigh in on. Maybe you need someone to brainstorm a new product or marketing idea. Maybe you are feeling frustrated or discouraged about another aspect of your business and need a new perspective. Make sure you stay on track and talk about the business issues you’re dealing with and get some objective input about the situation.

Owning a small business can be isolating and often you may feel like you’re out there all alone. Sometimes we all have to force ourselves to make planning and collaborating a part of our business, even when we feel like we don’t have the time.

Not Every Vendor Can Be a Government Services Call Center

The Government Services Administration is responsible for providing product and service suppliers and manufacturers to federal agencies. Only certain call center vendors have been assessed and accepted by the Government Services Administration to join their state-of-the-art, high quality list of accepted vendors and service providers.

Services Customized to Your Agency A GSA call center understands each that each federal agency has different regulations to follow. All live operators meet these regulations: approved vendors strictly evaluate each live operator based on how well they follow the federal agency’s script and how professional and polite they are to the consumer. Only the best live operators make it through 40 hours of specialized training. Trained agents take the lead in business telephone support by answering calls in 3 rings or less, with only 3% of calls lost or missed. Working on behalf of a government agency means that operators are often called upon to do more than answer and forward calls.

General Information Center. Many citizens call government agencies for answers to routine information. Your vendor can help answer common federal agency questions on office hours, government applications, website information, visiting instructions, and more. GSA call center live operators can answer virtually any citizen questions you require and can also transfer callers to different departments or federal agencies.

Tip/Crisis Hotline Support. GSA-approved vendor employees often are called to serve as a federal agency telephone tip and crisis hotline. GSA live operators receive leads on criminal investigation, antitrust violations, emergency and accident reporting, identity theft, disease control, and more. GSA live operators protect caller privacy; all caller information remains as anonymous as your agency requests.

Citizen Poll and Survey Center. Government Service Administration call center live operators conduct citizen satisfaction surveys, assessment surveys, questionnaires, and more. Your call center then sends the collected data directly to your agency or the third party analyst of your choice.

Multi-lingual Support for the Public. GSA approved vendors go above and beyond the call of duty to provide fluent, multi-lingual support for your agency. Live operators have a comprehensive grasp of English and Spanish languages, writing and speaking both with exceptional speed and skill. Well-spoken live operators seamlessly switch from language to language, speaking in friendly tones and voices. Most GSA call center employees are bilingual in English and Spanish, but additional language options are available by request.

Most federal agencies receive more calls from the public than government employees can handle. This is often slows customer service and is overwhelming for government employees. With the help of GSA approved call center services provider, government employees can focus on their workload while still providing great customer service to the public.