Technical Advice Available For Minority Small Businesses

There are numerous components to starting and growing a small business, it can become overwhelming. Fortunately, there is free expert advice available for minority business owners (or aspiring owners). Plus, there is specialized advice for minority business owners also.

SCORE
The formerly named Service Corps of Retired Executives is now formally known simply as SCORE. This is an organization of retired business executives who provide free advice to small business owners. This could be working through problem issues in business to developing a business plan. There are offices nationwide to approach for help.

SBA SBDC
The US Small Business Administration (SBA) has Small Business Development Centers (SBDC) throughout the United States. They help businesses with technical help and with securing financing. The SBDC’s are very good help for developing documentation for SBA loans. They also have good primer information for government contracting.

MBDA MBEC
The Minority Business Development Agency (MBDA) has a number of minority business development centers throughout the US. Renamed Minority Business Enterprise Centers (MBEC) the centers are very good on working with minority preference programs for government contracts. The centers are a strong contact for networking opportunities among minority businesses. There are also Native American specific centers.

P-TAC
The United States Department Of Defense (DoD) funds a number of Procurement Technical Assistance Centers (PTAC) to assist small businesses with DoD contracts. A PTAC will be very good in assessing a business’s potential as a DoD vendor. However, they can also assist a business with standard government procurement (civil purchases) too.

With all this technical assistance freely available, there should be no need to hire consultants for a beginning business. Also, the centers are very good in helping a small business get a grasp on minority preferences for government contracts.

IT Business Opportunities Centering On Security

Information security isn’t always the first thing that most business owners think of, but it really should be. In this day and age where hackers run rampant, no information is safe, whether business or personal. Although this paints a bleak picture for business owners, it can open up a world of opportunity for trained information technology professionals. As long as there is information that needs to be secured, there is a need for someone to provide that security, and this is where you step in.

So how does information theft translate into a business opportunity in the IT realm? Think about it this way… there is almost no business these days that doesn’t use computers. From storing customer information to creating business plans and launching and maintaining a website, there are any number of legitimate business uses for computers. And each of these uses can be turned to the advantage of a skilled hacker.

Anywhere that your business information is stored or maintained can become vulnerable to attack. That means it’s not good enough for a business to start up a site, advertise and do business, it is also necessary to pay close attention to information security. If you’re going to put your business out there in the cloud, then you’re going to want to make sure that it remains safe.

Unfortunately, for most business owners the concept of ensuring the safety of their records and data is a complete mystery. They may be just barely able to understand the mechanics of running their business from a computer standpoint, but in most cases that’s as far as it goes. And that’s why this particular area can present a real, lucrative business opportunity for the information technology professional.

You can step in and assure business owners that all necessary steps will be taken in order to provide information security. Whether it involves encrypting, encoding or employing anti-virus programs in order to improve website safety, there is any number of ways that you can provide service to businesses. And the appeal to business owners is not only having someone with the necessary expertise handling this particular aspect of their work, but also freeing up time and resources that they may not be able to devote to the security process.

Besides being a time saver, employing an IT professional can also save money in the long run. The expense of hiring you to protect their business information can be offset by the money that might have been spent correcting security issues or restoring compromised records. When you look at it this way, you can see why this is such an exciting business opportunity within the information technology field.

As long as there is information being shared electronically, there will be a need for information security. And as a qualified IT professional, you are ideally situated to step in and fulfill that need. So don’t limit your horizons, consider all of the possible opportunities that are waiting out there for you and don’t be afraid to test the waters. When it comes to keeping their information safe, business owners will be extremely grateful for the services you provide!

Should You Use a Hosted Call Center Solution? 4 Tips You Must Know

Nowadays, customer care has become an important element in determining the success of a business. In order to enhance the quality of customer service, it is time for you to consider getting your business a hosted call center solution. This particular system is meant to connect your customer service team to your customers so that your customer will be obtaining prompt support from time to time. There is no additional call center software and equipment involved. You just need to invest a lump sum of money on this particular solution and it will help to deliver exceptional customer support on your behalf.

Now, the key issue here is how great a hosted call center solution is for your business. Do you really need it? Here are some practical points you should consider.

• First of all, you need to ask yourself honestly whether your organization needs a business call center. Please bear in mind that the size of your organization is not the key determinant. It comes back to your business. Is your business growing rapidly? If the answer is yes, then this solution would be helpful to boost your sales. In order to keep your business running efficiently, you should get a customer support center to back up your sales team.

• Secondly, let’s take a look at your technical support team. Do you have a strong team? Are your technical team members competent? Seriously speaking, you will never have a strong customer service team if your technical side fails to provide good technical support. You can’t resolve your in-house call center issues if you don’t have experts in your organization. You are advised to get a hosted call center solution to manage all the problems for you. Don’t worry if your organization is too small and you don’t have technical staff. Having the particular solution is sufficient. You will be able to practice good customer care with this system.

• Thirdly, in order to invest in this system, you need to allocate some fund for it. Let’s work out the budget. For your information, you need to get ready a sum of money to pay for the upfront fee if you want to set up hosted call center. In addition, you need to pay for the monthly subscription fee too. You are advised to contact the service providers to find out the exact prices first. It is important to know your cost of investment before making any decision.

• It is not necessary for you to gather all your customer service officers at one place. In order to save cost during economy downturn, many companies allow their staff to work at home. It is not necessary for you to set your call center at one fixed place. By having this new system, your customer service officers can work independently from home. You can save a lot of money on renting an office space for your employees.

For big companies, if they have many offices located at different business locations, their staff can also work remotely using this new technology.

After going through the points mentioned above, I believe you will be able to make better decision now.